KiahNalani Hair Studio

I understand that sometimes schedules change. Given this, I request at least 48 hours notice when canceling or rescheduling your appointment. If you need to cancel 48 hours prior to your appointment 50% of the services that you were scheduled for may be charged to your card on file. Appointments canceled within 24 hours, or for which clients are a “No-Show” will incur a charge of 100% of the service amount. Please note that if you are over 15 minutes late for your appointment I may have to reschedule your service if it cannot be completed in the remaining time frame. All attempts to reschedule in a timely manner will be made. If there is no remaining time to complete the service you are late for, your card will be charged for 100% of the service scheduled. If I do not hear from you 15 or more minutes into your scheduled appointment time it is considered a “No-Show” and your card will be charged for 100% of the service scheduled. When booking your appointment online you will be prompted to put a credit card on file. Please note this is only to hold your appointment. This does not give anyone, including me, access to your card information. Your card will not be charged unless the circumstances include one of the scenarios above, or unless you choose to pay with that card the day of your service. Please understand it is your responsibility to remember your appointment dates and times to avoid any fees. I will do everything I can to accommodate appointment changes and cancellations. This policy is in place to protect me, my income, and the future of KiahNalani Hair Studio. Thank you for your understanding!